Effective Date: July 2, 2025
At Glammovers, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
1. Return Eligibility
We accept returns for unused, undamaged water tumblers within 14 days of delivery.
To be eligible for a return, your item must:
- Be in the same condition you received it
- Be unused and in its original packaging
- Include the receipt or proof of purchase
2. Non-Returnable Items
We do not accept returns on:
- Used or damaged items not caused by shipping
- Customized or clearance items
- Items returned after 14 days of delivery
3. Return Process
To request a return, please email us at help@glammovers.store with:
- Your order number
- Reason for return
- Photos (if item is damaged)
Once approved, we will send you instructions on how to return the product. Customers are responsible for return shipping costs unless the item is damaged or incorrect.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the refund status. If approved, your refund will be processed to your original payment method within 5–7 business days.
5. Exchanges
If your item is defective or damaged, we will gladly exchange it at no additional cost. Please contact us within 48 hours of delivery with clear photos of the issue.
6. Cancellations
Orders may be cancelled within 12 hours of placing them. Once shipped, cancellation is no longer possible—you will need to initiate a return.
7. Contact Us
For return inquiries or support, please contact us:
📧 Email: help@glammovers.store
📍 Address: 4325 9th Avenue, Los Angeles, CA 90008, USA